Need help with Moonpetal? We’re glad to help.
Contact us
Email hello@luminarypost.com. We aim to reply within 2 business days. Please include your device model, iOS or iPadOS version, and a short description of the problem. A screenshot helps if you have one.
Purchases
Accessories in the Moonpetal boutique are purchased through Apple’s App Store. To restore purchases on a new device, use the Restore Purchases option in the game’s settings while signed in to the same Apple Account. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
Reporting players and safety
You can report a player or a chat message using the Report option in the game, and you can block any player. Our team reviews reports promptly. For urgent safety concerns, email hello@luminarypost.com with “Safety” in the subject line.
Community rules
Be kind. No bullying, harassment, hate, sexual content, threats, or sharing personal information. Players who break these rules may be muted, suspended or removed.
Privacy
Read our Moonpetal Privacy Policy.
Moonpetal is published by Luminary Holdings LLC.